CallPilot And Flash
 

CallPilot 100

CallPilot for Norstar delivers the means to keep your business communica­tions moving efficiently and profitably, and allows you to be accessible to customers and business associates around the clock, wherever you go.

CallPilot offers the following key features: Advanced integrated applications, including Auto Attendant, Custom Call Routing (CCR), Voice Mail, Basic Call Center, Web-based management, and IP connectivity.

Discover the advantages of using the next generation in messaging platforms for your Norstar business communications system:

Cost-effective design saves you money today by allowing you to pay for mailboxes and applications as you grow.

Sophisticated features help you to be more competitive by increasing your employee productivity and improving customer satisfaction.

• Scalable up to 40 mailboxes, with a migration path to more sophisticated features

• Embedded applications let you easily grow as your business needs change, with simple key-code activation

• IP enabled with 101100 Ethernet Ports supporting Web-based management

• Supported on Norstar Compact and Modular Integrated Communications Systems, as well as all Norstar Telephones and Business Series –terminals.
   

Advanced integrated applications

Auto Attendant

Auto Attendant includes a long list of standard feature options, including:

• Call transfer

• Calling name display

• CCR levels (10)

• CCR trees (4)

• Dial extension from CCR

• External transfer on Centrex

• Flexible line rings before answer

• Multiple operators

• Remotely record greeting

• Remotely see business open closed

• Reply based on calling line ID (CLID)

• Reports

• Transfer to CCR tree

Voice Messaging

CallPilot100 activates 10 to 40 mailboxes, with standard options some of the more popular Voice Mail features include:

• Auto answer with personal greeting

• Broadcast messages

• Delivery options (private, urgent, etc.)

• Express messaging

• Guest mailboxes

• Interrupt caller leaving a message

• Never-full mailboxes

• Outbound transfer from mailbox

• Record a call

• Recovery of deleted message

• Remote call forward to Voice Mail

• Reports

Basic Call Center is for businesses that require a small call center with more sophisticated applications. Basic Call Center activates 10 agents and 2 queues, and is scalable as your business grows.

• 20 configurable agents

• 5 agent priorities

• 10 announcements

• 15 maximum lines

• Routing steps:
  - 6-day table
  - 6-night table

System administration and maintenance

Complete Web-based management with a user-friendly graphical user interface simplifies system administration and maintenance -- all you need is a Web browser.  An IP-enabled auto-sensing 10/100 Ethernet port makes system administration and management access easier far you or your telco service provider.

CallPilot  150

Scalable up to 200 mailboxes with a migration path to more sophisticated features.

Voice Messaging

You may choose activation of either Voice mail or Call Center Basic—you choose the one that best suits your business needs. Voice Mail activates 20 to 100 mailboxes.

Networking

Using Audio Messaging interchange Specification (AMIS), and Voice Profile for Internet Mail (VPIM), CallPilot Networking links CallPilot 150s and other voice networking systems, increasing network efficiencies. You can send voice mail messages and fax messages as data over your existing data network, to all persons on the network—while saving on your long distance charges.

Unified Messaging

Callpilot 150 Unified Messaging provides improved organizational communication and increased levels of productivity. Because users can access all of their messages in one session, either locally or remotely, and prioritize which messages they access, they will spend less time on message management and more time on the aspects of their job, which drive contributions to their organization.

Norstar Flash Voice Mail

Norstar Flash Voice Mail provides voice messaging and automated attendant capabilities to businesses with one to forty users. It's designed to work with your Norstar business communications system. Features include Auto Attendant, single digit dialing (Custom Call Routing), Cascading Off-Premise Message Notification, and Integrated Calling Line ID. The intuitive Norstar LCD Window steps the user through the features of Flash Voice Mail and reduces training costs.

• Auto Attendant serves as an automated receptionist.

• Auto Operator offers efficient switchboard operator functions, such as Custom Call Routing.

• Auto Messenger acts as an electronic messenger, recording and sending voice messages.

• Provides integration with Flash Auto Call Distribution that helps create a small order desk, reservations office, customer service department, or technical support center.

• Comes in three models - Flash Light for 1-11 users, Flash 2 for up to 24 users, and Flash 4 for up to 40 users.

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