Norstar ICS

The Norstar Modular Integrated Communications System is a fully digital platform that brings together all your communications – voicemail, fax, email, computer and telephone – right at your desktop.

Designed to be both flexible and scalable, there is ample room to expand the software and hardware capacity – as your business grows, simply add modules in building – block fashion to grow the system.

Norstar Modular ICS offers the following features:

• Supports all Business Series Terminals and Norstar Companion wireless telephone.

• Advanced integrated applications support voice messaging, unified messaging, digital networking, enhanced call centers and speech recognition

• Support up to 272 ports in various configurations.

• Software and system expansion modules that let you grow as your business need change.
   

Business Series Terminals

Norstar Modular ICS support, a wide range of user-friendly Business Series Terminals to fit any need in your business

Business Series Terminals - a long list of standard features

• LCD window with soft keys guides you through user features and applications, while you're using them, making Norstar one of the easiest phones to use, and eliminating the need for costly training.
   

• Intercom increases the convenience of interoffice conversations while keeping outside lines free.
   

• Programmable buttons let you modify each phone with the right mix at features, lines and intercoms.
   

• Memory buttons offer fast access to frequently dialed numbers.
   

• Call log tracks and records incoming calls.
   

• Hold feature provides waiting callers, with tones or music plus a periodic reminder of held calls.
   

• Volume control lets you adjust the ringer, speakerphone, headset and handset volume.
   

• Automatic set relocation allows each Norstar phone to stay programmed though office moves.
   

• Selective ringing tones give users the choice of four ringing tones to easily distinguish the ring of their own phone.
   

• Wall-mount capability delivers the flexibility to place a phone wherever needed.
   

• Attractive compact design allows you to select from charcoal or platinum telephones.
   

• Tilt display gives you maximum visibility in any lighting environment.
   

• Visual message waiting indicator tells you when you need to check messages.
   

Advanced Integrated Applications

Advanced integrated applications, available on the applications module, give you the flexibility to add powerful advanced integrated applications as your business needs arise, and to gain a competitive edge by increasing work productivity and customer responsiveness. You can scale your Norstar Modular ICS with powerful Norstar applications such as:

Advanced Voice Mail - Supporting, features such as automated attendant, call directory. call routing, integrated voice response, and caller message classification prompts.

Call Center Applications - Supporting applications such as Cinphony, Prelude, Minuet Automatic Call Distribution and fully-integrated Flash Automatic Call Distribution.

Integrated Mobility - Supporting Companion Wireless - for mobile employees who make or receive calls throughout the work place.

Desktop Messaging - Allows you to manage email, voice messages, and fax messages from your PC.

Desktop Computer Telephony Integration - Supporting features such as screen pops, calling line ID, call routing and automatic number identification for quicker customer service response.

Digital Networking - Supporting Voice profile for Internet Mail (VPIM), digital networking lets you send voice mail messages and fax messages as data over your existing data network rather than the telephone network- reducing long-distance charges.

Private Networking - Norstar Private Networking brings the advantages of shared applications to the small to medium-sized business office seamlessly and cost-effectively, by allowing branch and remote offices to access applications from the server at the main office without having to purchase external systems.

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